Return & Refund Policy

We believe in helping our customers as far as possible. Please read our cancellation and refund policy carefully before making any purchase.

Last Updated: June 17, 2023

INDOKONA Tech Solution

India

Cancellation Policy

INDOKONA believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order
The cancellation request may not be entertained if the order has been communicated to vendors/merchants and they have initiated the process
Cancellation requests for digital products (Digital Visiting Cards, wallet credits) will not be accepted once the service has been activated or delivered

Important: For digital services provided by INDOKONA, cancellation is not possible once the service has been created or the wallet has been credited.

Digital Products — No Refund

As INDOKONA provides 100% digital services, the following products and services are strictly non-refundable:

Digital Visiting Cards once created and shared
Wallet credits once added to an account
Franchise registration fees and activation charges
Any subscription or plan amount once the service period has begun
Customisation, design, or theme charges

No Exceptions: Digital products cannot be "returned" as they are intangible. Once a digital visiting card is created or wallet is credited, the transaction is final and non-reversible.

Damaged or Defective Service

In case you receive a service that is technically defective or not working as described, please report the issue to our customer support immediately.

Report must be made within 24 hours of the issue being identified
You must provide clear evidence (screenshots, recordings) of the defect
Our team will investigate and resolve the issue within 3–5 working days
If the defect is confirmed and cannot be fixed, a service credit or replacement may be offered at INDOKONA's discretion

We Will Help: While refunds are not offered for digital products, we are committed to resolving any genuine technical issues promptly and ensuring you receive the service as promised.

Wallet & Payment Disputes

For wallet-related concerns and payment disputes, the following process applies:

If payment was deducted but wallet was not credited, contact support within 48 hours with transaction proof
Provide your Order ID, UTR number, and payment screenshot for faster resolution
Duplicate payments will be reversed within 5–7 working days
Wallet balance cannot be withdrawn or transferred to a bank account

Payment Failed? If your payment was deducted but not reflected in the wallet, do not make another payment. Contact support immediately with your transaction details.

Account Termination

INDOKONA reserves the right to terminate accounts that violate our Terms and Conditions. In such cases:

No refund will be issued for any remaining wallet balance upon account termination due to policy violation
Accounts terminated by the user voluntarily — unused wallet balance may be reviewed on a case-by-case basis
Franchise accounts that are terminated for inactivity or misuse are not entitled to any refund

Policy Violation: Any fraudulent activity, misuse of the platform, or violation of our terms will result in immediate account termination without any refund.

How to Raise a Complaint

If you face any issue with our service, here's how to reach us:

Email us at indokona2024@gmail.com with your Order ID and issue description
Call us at +91 9625995155 during business hours (10 AM – 6 PM, Mon–Sat)
Include screenshots, transaction IDs, and any supporting evidence
Our team will respond within 24–48 hours

Our Promise: Even though digital products cannot be refunded, we take every complaint seriously and will work to resolve any genuine service issue to your satisfaction.

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Need Help?

For any refund-related queries or payment issues, please reach out to us directly with your Order ID and transaction details. We typically respond within 24 hours.

Call Us

+91 9625995155

Email Us

indokona2024@gmail.com