Shipping, Delivery &
Cancellation Policy

INDOKONA believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order
• The cancellation request may not be entertained if the service has already been activated or communicated to the relevant team
• For digital products and services — once created or activated — cancellation is not possible

The following time-based cancellation rules apply for eligible services:

In case of receipt of a defective or non-functional digital service, please report the issue to our customer support team immediately.

• Report must be raised within 24 hours of receiving the service
• Provide clear evidence — screenshots or screen recordings — of the defect
• Our team will investigate and respond within 3–5 working days
• If the defect is confirmed, a service replacement or credit may be offered at INDOKONA's discretion

If a cancellation is approved (within the eligible window), refunds are processed as follows:

• Approved refunds will be credited to the original payment method within 5–7 working days
• UPI payments — refunded directly to the source UPI account
• Card payments — credited back to the card within 7 working days
• Payment gateway charges (if any) may be deducted from the refund amount

We understand that unexpected situations may arise and we strive to accommodate our customers to the best of our abilities. To request a cancellation:

• Email us at indokona2024@gmail.com with subject line: "Cancellation Request — [Order ID]"
• Call us at +91 9625995155 (Mon–Sat, 10 AM – 6 PM)
• Include your Order ID, registered email, payment screenshot, and reason for cancellation
• Our team will respond within 24 hours

We appreciate your understanding and cooperation regarding our cancellation policy. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.